Utility - Account Administrator

By trade we are a technology company, but if you ask anyone that works here, they'll tell you we are a people company. As the industry leader in Accounts Payable (AP) Automation, AvidXchange strives to provide an innovative and collaborative work environment. We do that through focusing on our people, our culture, and ensuring we run our business in a way that enables every employee to achieve their fullest potential and help us create a world class company. Our employees live by our core values, including "Innovate to Change the Game," "Passion About Customer Success," "Win as a Team," and "Have a Blast." Whether you live in Charlotte and can enjoy our corporate campus at the AvidXchange Music Factory, or you live across the country, AvidXchange has locations waiting for you. We are on a mission to create something different at AvidXchange. Love where you work. Live Avidly.
Job Overview
As an EIS Account Administrator, you will be an integral member of the AvidXchange Energy Information Services team, examining utility bills, contacting vendors and ensuring data and payments are paid properly and posted to the AvidXchange Utility database.
Job ResponsibilitiesJob Duties:
You will support the Utility Bill Analysis and Reporting process to effectively identify and quantify billing errors and to resolve exceptions.
You will process customers' utility bills to ensure timely payment and to avoid late payment penalties.
You will analyze customers' utility bill data for accuracy and savings opportunities.
You will maintain the customer database and account information.
Areas of Impact:
Your work results will impact the customers' standing with their utility vendors.
Your role will impact data accuracy that is critical to customers' ability to understand their energy spend and analyze usage data for business decisions, such as budgeting and energy efficiency investments.
Experience and QualificationsExperience:
Do you have a minimum of one (1) to three (3) years of experience working with payment processes?
Are you exceptionally organized and very customer centric?
Can you be flexible while balancing multiple priorities?
If so, then we want to chat with you!
Demonstrated ability to learn a new product quickly and thoroughly
Excellent verbal and written communication skills
Strong analytical background
Can take direction as well as operate independently
Successful experience working directly with customers to resolve complex issues
Utility/Customer Service background
Proficiency in Microsoft Office, with special emphasis on Excel, Word and Access products as well as Internet/Web-based technology
Assertive nature
Natural curiosity
Attention to detail
Great teammate who wakes up every single day excited to come to work. (Having fun at work is a requirement, right?)
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws. AvidXchange will not discriminate against
applicants for employment on any legally recognized basis. This includes, but is not limited to: veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age
and physical or mental disability.
Other details
Pay Type Hourly
1 Executive Dr, Somerset, NJ 08873, USA

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