Project Manager I, Implementation - MA

Company Name:
## Job Responsibilities:(Description)
At ADP we are driven by your success_._ We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In Major Accounts Services , it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Implementation at ADP. It''s what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.
The job focus is to provide accountability for executing the "OneADP" Project Management methodology for all assigned projects spanning multiple products and business units. Project Managers (PMs) collaborate and consult with client and ADP Project Teams to manage the project scope and overall client experience during all phases of the implementation. They oversee development, communication, control and execution of project plans in a manner consistent with the framework of "OneADP" solution delivery. PMs ensure client needs are satisfied by delivering projects with a high degree of quality. PMs ensure internal and external partners who may represent multiple functions and relationships understand and adhere to key timeframes and quality goals. PMs also ensure resources are shared dynamically to meet the demands (internal and external) of specific areas.
_Job Responsibilities:_
Executes the "OneADP" Project Management methodology with a focus on concurrent, multi-product implementations. Drives the successful implementation of the entire "OneADP" product solution from Sales transition through Implementation to Service transition. Coordinates tasks throughout the project life cycle while maximizing the client relationship at all levels and providing a unified client experience. Gains commitment, alignment and engagement from all Project Team Members in pursuit of Major Accounts Services'' mission, vision and values of providing integrated solutions and World Class Service. Influences and manages the collective performance of an Implementation Project Team that may span multiple business units (i.e. Retirement Services, FSA/Cobra, Concur, 3rd-party vendors, etc.) Develops and executes appropriate client conversion strategies. Determines the appropriate analysis and data conversion methods to ensure correct and timely set up of products and features. Adheres to project management standards of overall Implementation methodology, tools and processes.
Collaborates and maintains project control. Consults and collaborates with a highly virtual and matrix-managed client and ADP Project Team by expertly overseeing development, communication and execution of all project goals. Plans, schedules and controls the activities of complex business projects. Monitors all project deliverables through the generation, maintenance, distribution and communication of key project documents, to ensure processes are followed and goals achieved. Coordinates the new client transition process at the conclusion of the implementation for each product purchased. Ensures that all necessary documentation is properly distributed to facilitate the ongoing support of complex client solutions.
Partners with Sales to align client expectations. Aligns with and supports expectations established by Sales. Accurately assesses and monitors client expectations to ensure positive outcomes. Identifies and overcomes objections, clarifies expectations, confirms client understanding of both deliverables and timeframes and involves Sales as necessary to reset expectations. Incorporates and prioritizes the ADP Value Proposition in project strategy. Leads and gains commitment from client and ADP Project Teams to implement with a concurrent approach, meeting and exceeding clients'' integrated solution and value proposition objectives. Meets with prospects to discuss the implementation process. Serves as a liaison with Sales/System Consultants to set proper expectations.
Manages internal and external relationships. Manages the client relationship at the most senior level within the client organization and acts as single point of contact and escalation for all key project stakeholders. Maintains the Project Team''s focus on exceeding client expectations. Proactively contacts clients during the implementation process to assess satisfaction and the team''s ability to deliver a comprehensive "OneADP" solution. Monitors implementation quality and productivity using established metrics. Develops professional relationships with ADP associates from other business units, and leverages those relationships to ensure a quality implementation experience for the client. Anticipates and oversees escalated project issues and assures that the responsibility for resolution is assigned and resolved by the appropriate Project Team Members. Provides appropriate feedback to team members and management regarding overall team performance as well as individual performance in achieving project goals.
Mentors new Project Managers and participates in collaborative, cross-BU initiatives. Provides leadership, guidance and direction to team members in the absence of the manager. Participates in task forces, strategic initiatives, acquisitions, stretch assignments and collaboration opportunities with other SBUs.
Performs other related duties as assigned.
_Key Success Factors:_
Competent in Microsoft Office Applications
Relationship building/networking
Results orientation/exceeding client expectations
Creates and articulates a clear sense of direction
Champions ADP processes and tools
Project Management
Organizational skills
Conflict Resolution
Time Management
## Experience, Skills, Academic
Minimum Requirements: Bachelor''s Degree in Business Administration or related field or equivalent in education and experience required. Professional certifications (CPP or PHR) preferred. Continuing education or certification in Project Management is helpful.
Minimum of 3 years of project management experience (OR minimum of 2 years of directly related ADP implementation project experience with resultant product knowledge and increasing application and demonstration of project leadership skills).
Clearly possesses both advanced knowledge of functional area, plus in-depth knowledge of related company products.
Experience with Microsoft Office Applications
Experience preparing and delivering presentations
Preferred Qualifications:
Professional certifications (CPP, PMP, PHR, etc) preferred
Excellent communication skills (persuasion, motivation)
Strong negotiation skills
Recognized as having advanced knowledge of assigned topics and as an overall expert in managing project.
Demonstrated conflict resolution skills
Excellent analysis skills
Demonstrated project leadership
Strong relationship building/networking skills
Results-orientation/exceeding client expectations
Creates and articulates a clear sense of direction
Champions ADP processes and tools
Establish and maintaining project files, according to the ADP Project Management Methodology. Ensure Client requirements are clearly communicated and understood.
Delegate tasks and responsibilities to project team members. Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones. Serve as client advocate and liaison between the client and ADP, including Client C Level, Client Project Manager, project team members, ADP Management. Manage client project expectations. Provide and escalation point for project issues - Foster team work and ownership of team tasks - Manage internal interpersonal issues. Manage the ongoing quality of service provided. Identify and apply improvements for implementations and methodology.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World''s Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Requisition #: 77383
Job Title: Project Manager I, Implementation - MA
Country: United States
State: Maryland
City: Owings Mills
Employment Status: Full Time
Job Category: Implementation
Area of Interest: Product Implementation
Locations: United States, Owings Mills, MD/United States, Monroe, NJ/United States, Atlanta, GA/United States, Charlotte, NC

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